Refund Policy

We stand behind every bottle with a 7-day money-back guarantee.

Returns

If you're not satisfied, contact us within 7 days of delivery for a full refund or exchange. Items should be at least 80% full.

Refunds

Approved refunds are processed to your original payment method (or via M-Pesa for pay-on-delivery orders) within 3-5 business days.

Contact

Questions? Reach us at hello@thread.ke or on WhatsApp.